Privacy Policy

Effective Date:

2024

1. Introduction

Welcome to Mena Solutions LTD ("we, "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your information through our SaaS platform and SMMA services, including compliance with HIPAA regulations. By using our services, you agree to this policy.

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect certain personal information that can be used to identify you, including but not limited to:

- Name
- Email address
- Phone number
- Payment information
- IP address
- Job title and company information

2.2 Patient Information

As part of our SaaS services for dental clinics, we may collect and store patient information, including:

- Patient names
- Contact details
- Medical history
- Treatment plans
- Appointment history
This data is secured per HIPAA standards.

2.3 Usage Data

We may also collect information on how our services are accessed and used, including:

- Browser type and version
- Operating system
- Pages of our services that you visit
- Time and date of your visit
- Time spent on those pages

3. How We Use Your Information

We use the information we collect for various purposes, including:

- To provide, maintain, and improve our services
- To manage and protect patient records and clinic operations
- To process payments and manage billing
- To communicate with you, including sending newsletters, marketing materials, and service updates
- To monitor and analyze usage and trends to improve user experience
- To enforce our terms, conditions, and policies
- To detect, prevent, and address technical issues or fraud

4. Disclosure of Your Information

We do not sell or share your personal information with third parties for marketing purposes. We may disclose your information in the following circumstances:

- Service Providers: We may share your information with third-party service providers who assist us in operating our services, such as payment processors, hosting providers, and IT support. These providers are bound by contractual obligations to protect your information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We employ encryption, secure servers, and other safeguards to protect personal and health information as required by HIPAA. However, we cannot guarantee absolute security.

6. Data Retention

We retain data as long as necessary for service provision, legal obligations, and HIPAA compliance.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You have the right to request copies of your personal information.
Rectification: You have the right to request that we correct any information you believe is inaccurate.
Erasure: You have the right to request that we erase your personal information, under certain conditions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Data Portability: You have the right to request that we transfer your information to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [ [email protected] ]

8. Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. You are advised to review this Privacy Policy periodically for any changes.

10. HIPAA Certification

As part of our commitment to safeguarding health data, Mena Solutions is HIPAA-certified. We ensure compliance with HIPAA regulations for handling patient data and secure all patient-related transactions under these guidelines.

11. Governing Law

This policy is governed by the laws of the United Arab Emirates and complies with HIPAA for health-related services.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [[email protected]] Phone: [+1 706-672-6064] Address: [UK]